Contact the supplier early if payment is difficult and use official advice routes. This website cannot assess benefits, debt plans or legal rights for an individual case.
Never send account credentials, bank details, benefit documents or a full bill to an informational calculator site.
Supplier
Ask for affordable options, accurate readings and a breakdown of the balance.
Official help
Use Ofgem and GOV.UK pages to find current schemes and complaint routes.
Records
Keep dates, readings, bills and written responses.
Urgent risk
Use the official emergency and vulnerability routes for loss of supply or health risk.
Frequently asked questions
Can this site negotiate my debt?
No. Use the supplier and official or regulated advice services.
How current are the figures?
Each page shows its review date. Your live tariff and the latest official publication always take priority.
Sources and review date
Content reviewed on: 2026-08-03.
- Ofgem – get help with energy bills — payment difficulty
- GOV.UK – help with energy bills — current government support